Physical aids within the SPS scheme

If you are granted one or more physical aids (such as IT equipment, a lamp, a reading ruler, a desk, a chair, etc.), they will typically be sent directly to your home address. We will contact you to arrange the details of the delivery.

If an aid is not working

If an aid is not functioning properly, we can help you find the responsible repair service. If your computer from the IT starter package breaks down, you should contact Atea. Find their contact details here.

You must provide DTU’s address and EAN number to Atea:

Danmarks Tekniske Universitet
Anker Engelunds Vej 1
Bygning 101 A
2800 Kgs. Lyngby
EAN: 5798000430938
ID: SPS-Enheden

If you have received a software package and are using a private computer, you cannot send your private computer to Atea for repair.

If an aid is stolen

If an aid is stolen, you must both file a police report and contact the SPS unit at DTU. We will then help you apply for a replacement device.

When you complete your studies

If you have received physical IT aids, they must be returned if you either withdraw from or complete your studies.

You cannot return the equipment directly to the SPS unit. Instead, you will receive a letter from the supplier with instructions on how to return it. If you do not hear from the supplier, you are welcome to contact the SPS unit.