Student ID card

As a student at DTU, you must have a valid student ID card.

Your student ID card is your: 

• proof of identity at exams, when contacting AUS, and when you are on campus
• an access card to DTU buildings outside regular opening hours.
• an access card to DTU's data bars.

Your student ID card is personal, and you may not pass it on to others. 

How to order a student ID card

For new students:

• Upload a picture of yourself to DTUBasen (DTU's register of all students and employees at DTU). Log in using the same credentials you use for DTU’s other digital platforms.
  If you experience repeated issues uploading your photo, contact Arcanic Support via dtu@arcanicsupport.dk.
• Once you upload your picture to DTUBasen, a student ID card will automatically be ordered for you. In rare cases, the card status may appear as “In production queue” and not seem to progress. If this happens, contact Cardadmin directly via DTU’s Service Portal, and they will ensure the card moves forward in the process.
• Once the card is produced, it will be delivered to the Study Administration in building 101 at Lyngby Campus, from where it will be sent to the address you have registered in DTU’s student administrative system. If you have a foreign address, or no address is registered in the system, you will receive an email on your student email from the Study Administration with instructions on where to collect your card.
• If you are an international student, your card will instead be delivered to International Student Services, and they will contact you by email so you can collect it in building 101 at Lyngby Campus.
• Once you have received your student ID card, you must activate it on the “Cardadmin” page.
  

For current students:

• Order your student ID card via the 'Cardadmin' page. You log in to the page with your DTU-login.
  In rare cases, the card status may appear as “In production queue” and not seem to progress. If this happens, contact Cardadmin directly via DTU’s Service Portal, and they will ensure the card moves forward in the process.

• Once the card is produced, it will be delivered to the Study Administration in building 101, from where it will be sent to the address you have registered in DTU’s student administrative system.
  If you have a foreign address, or no address is registered in the system, you will receive an email on your student email with instructions on where to collect your card.

• If you are an international student, your card will instead be delivered to International Student Services, and they will contact you by email so you can collect it in building 101.

•  Once you have received your student ID card, you must activate it on the “Cardadmin” page. 

Have you lost your student ID card?

If you lose your student ID card, you must block it and order a new one via the  'Cardadmin' page. The same applies if your card has expired or is damaged.

Please note that you can only order a new card via the “Cardadmin” page if your original card was activated. If it was not activated, you must contact Cardadmin directly via DTU’s Service Portal and ask them to produce a new card for you. The same applies if the card has not arrived after a long time and must be assumed lost in the mail.

Are you missing access?

If you are missing access to one or more rooms that are not part of the standard access on your student ID card, you must apply for access via Pace.

If you are missing standard access, contact Cardadmin via DTU’s Service Portal.

General support

In general, if you have issues with your student ID, you must contact Cardadmin via DTU’s Service Portal.